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PHONES AND SIMS

What if my SafeLink phone is lost or stolen?

Report it promptly to SafeLink. Its 611611 help page lists LOST, which can be used from another phone; ask support about replacement and protecting your line.

WHAT TO DO NEXT

Check the actual offer and device before you switch.

  • Text BYOP to 611611 to check phone compatibility with SafeLink.
  • Text SIM to 611611 for installation guidance or PORTIN for number-transfer help.
Read the full phones and sims guide

For your own case

Use the official application or support service for a personal eligibility decision, account status, or service change. This guide cannot see your record.

Verify this answer with its source

Reviewed September 2026. Confirm any changing rule or offer with the official source.

Official guidance ↗

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