START HERE
Use the right self-service keyword or talk to support.
- Text BALANCE to 611611 for your allowance and PLAN for your plan details.
- Use APN for data settings or SUPPORT for troubleshooting.
- If your phone cannot text, visit SafeLink support or call from another phone.
Activate or manage a device
Follow the activation instructions supplied with your phone or SIM. For device tutorials text TUTORIAL, for SIM installation text SIM, and for moving a number to a new device text TRANSFER to 611611.
Balance, data, and plan
Text BALANCE to check remaining allowance, USAGE for current usage, PLAN for plan information, SPEED for data-speed questions, and ADD or BUY for optional airtime or plans. Check charges before purchasing extras.
Voicemail, Wi-Fi, hotspot, international
Text VOICEMAIL for setup and password help, WIFI for Wi-Fi settings, HOTSPOT for hotspot usage or questions, and ILD or DESTINATIONS for international calling information. Availability depends on your plan and device.
No service, data, or picture messages
Check your area and phone settings first. Text COVERAGE for coverage, APN for data/MMS settings, and SUPPORT for guided troubleshooting. If the phone cannot send texts, use SafeLink support online or call from another phone.
Account, status, and official messages
The SafeLink homepage has existing-customer status and recertification options. Text JOIN to 611611 if you choose to receive SafeLink SMS communications; do not post personal account details in social communities.
Reviewed September 2026. Rules, offers, and account decisions may change; confirm your next step with the official source.
SafeLink: 611611 Help ↗