START HERE
First identify which organization has your case.
- USAC helps with National Verifier status and requested eligibility proof.
- SafeLink helps with its enrollment, order, device, and activation status.
- Keep your confirmation or application ID private when contacting support.
Submitted
Save your confirmation or application ID. If you cannot find it, check the official account or messages from the provider or verifier. Do not begin duplicate applications unless support directs you.
Review or additional information
The verifier may need proof of identity, address, program participation, income, or a household worksheet. Read its request and deadline, then submit through the official channel. Review times can vary; this site cannot estimate your case.
Approved for Lifeline
Approval for the program is a distinct step from enrollment with SafeLink. Complete the provider's final steps and follow its device, SIM, or activation instructions.
Where do I ask?
USAC's Lifeline Support Center can help with National Verifier application status and document requirements at (800) 234-9473. SafeLink can help with its own enrollment, order, and service status at 1-800-723-3546 or through its official site.
Reviewed September 2026. Rules, offers, and account decisions may change; confirm your next step with the official source.
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