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TROUBLESHOOTING

Why is my mobile data not working?

Check coverage, plan status, and phone settings. SafeLink lists APN at 611611 for data/MMS settings and SUPPORT for guided troubleshooting.

WHAT TO DO NEXT

Match the problem to the team that can fix it.

  • For a document or identity mismatch, follow the National Verifier's request and ask USAC.
  • For a SIM, number transfer, or no service, ask SafeLink.
Read the full troubleshooting guide

For your own case

Use the official application or support service for a personal eligibility decision, account status, or service change. This guide cannot see your record.

Verify this answer with its source

Reviewed September 2026. Confirm any changing rule or offer with the official source.

Official guidance ↗

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