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DOCUMENTS

Why was my document rejected?

It may be unreadable, outdated, incomplete, or missing a required name, program, issuer, or date. Read the official rejection reason and ask USAC what proof is needed.

WHAT TO DO NEXT

Match the problem to the team that can fix it.

  • For a document or identity mismatch, follow the National Verifier's request and ask USAC.
  • For a SIM, number transfer, or no service, ask SafeLink.
Read the full documents guide

For your own case

Use the official application or support service for a personal eligibility decision, account status, or service change. This guide cannot see your record.

Verify this answer with its source

Reviewed September 2026. Confirm any changing rule or offer with the official source.

Official guidance ↗

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